When booking an airport transfer or private charter in Japan, you can select a driver language: Mandarin, Cantonese, English, Japanese or no preference. How to request it, what to prepare, and tax-included Tokyo fares from Narita and Haneda.
On a first trip to Japan, or when travelling with elderly parents or children, many travellers prefer a driver who speaks a familiar language. This guide explains how to state a language preference when booking and what else to prepare so the pickup runs smoothly.
How to choose a driver language
The form on the booking page has a "Driver language" field with these options:
- Chinese (Mandarin)
- Cantonese
- English
- Japanese
- Any
Choose the closest match when you submit your request. Whether a driver in that language can be arranged for your date and time is confirmed by our customer service team, and their reply is final, so the earlier you ask, the better.
Why raise the language request early
- Meeting point and timing: After immigration, finding each other and handling flight delays both need quick communication.
- Arrangements before the hotel: Extra stops or the right hotel entrance are easier to settle when everyone understands.
- Older relatives and children: A driver they can talk to puts them at ease.
Other details worth including
- Date, flight number and expected arrival time.
- Number of passengers and bags.
- Hotel name and address.
- Whether you would like a child seat, a booster seat or a name-sign pickup. All are available.
- A phone number or messaging account we can reach you on.
Tokyo fares at a glance
One way, per vehicle, tax included. Tolls and parking are included, and the price is the same across Tokyo.
| From | ECO (5 seats, 4 bags) | Alphard (6 seats, 6 bags) | Hiace (10 seats, 9 bags) |
|---|---|---|---|
| Haneda | on request | ¥15,000 | ¥17,000 |
| Narita | on request | ¥22,000 | ¥27,000 |
Trips between 22:00 and 06:00 carry a flat ¥4,000 surcharge. Tokyo Disney Resort is in Chiba Prefecture, so the Tokyo-wide price does not apply. Airport pickups include 90 minutes of free waiting, and service runs 24 hours.
Book now
Submit your request on the booking page and pick your preferred language in the "Driver language" field. For route details, see Narita to Tokyo and Haneda to Tokyo.
Prices are for reference. All quotes are subject to confirmation by our customer service team.
FAQ
- Can I choose the driver's language when booking?
- Yes. The booking form offers Chinese (Mandarin), Cantonese, English, Japanese or Any. Whether a driver in your chosen language can be arranged is confirmed by our customer service team.
- Does choosing a language change the price?
- Prices depend on route and vehicle. Within Tokyo, one way, tax included: Haneda ECO on request Alphard ¥15,000 Hiace ¥17,000; Narita ECO on request Alphard ¥22,000 Hiace ¥27,000. Tolls and parking are included, and the price is the same across Tokyo. Language arrangements are confirmed by customer service.
- What if no driver in my language is available?
- Tell us as early as possible when booking, and customer service will confirm what can be arranged. Please also fill in the other pickup details, such as the name sign, flight number and contact method.
- Will the driver wait if my flight is delayed?
- Airport pickups include 90 minutes of free waiting. For longer delays, contact customer service to confirm arrangements.