What does the Narita or Haneda airport transfer booking form ask for? A field-by-field guide: flight number, passengers and luggage, vehicle, driver language, child seats and extra stops, with tax-included Tokyo prices.
Booking an airport transfer is simple, but a complete form lets customer service confirm the quote and arrange the vehicle faster. This guide follows the fields on the booking page and explains what to prepare for each.
Choose the service type first
The booking page has two tabs: Airport Transfer and Charter Tour. For a ride between an airport and your hotel, in either direction, choose Airport Transfer.
The form, field by field
| Field | What to enter |
|---|---|
| Name, phone, email | Use contact details that work once you land in Japan, so customer service and the driver can reach you. |
| Passengers | The actual number travelling, used to check that the vehicle has enough seats. |
| Departure airport | Narita, Haneda or another airport. |
| Destination / hotel | The hotel name is best; add the address if needed. |
| Preferred vehicle | ECO, Alphard, Hiace and so on, chosen by passengers and luggage. |
| Date and time | For a pickup, your expected arrival time; for a drop-off, the time you want to leave. |
| Preferred driver language | Chinese (Mandarin), Cantonese, English, Japanese or Any. |
| Extras | Child safety seat, booster seat, extra stops. |
| Notes | Flight number, luggage count, special requests. |
Passengers and luggage decide the vehicle
Pricing is per vehicle, not per person. Choose by seats and bags:
- ECO: 5 seats, 4 bags.
- Alphard: 6 seats, 6 bags.
- Hiace: 10 seats, 9 bags.
One-way within Tokyo, tax included. Tolls and parking are included, and the price is the same across Tokyo:
| From | ECO | Alphard | Hiace |
|---|---|---|---|
| Haneda | on request | ¥15,000 | ¥17,000 |
| Narita | on request | ¥22,000 | ¥27,000 |
If you have many bags or bulky items, say so in the notes and customer service will help check the vehicle. For more on each route, see Haneda to Tokyo and Narita to Tokyo.
Flight number and arrival time
For a pickup, put your flight number and expected arrival time in the notes. The driver meets you with a name sign, and the first 90 minutes of waiting are free. If your flight changes significantly, tell customer service as soon as you can.
Late-night rides
A flat ¥4,000 applies from 22:00 to 06:00, whatever the vehicle. For example, Haneda ECO is on request + ¥4,000 = on request. Our service runs 24 hours.
Child seats and extra stops
- Child safety seats and booster seats are available: up to 3 child seats and 2 booster seats per booking.
- Want to shop or eat on the way? Let us know in advance and we'll arrange extra stops, up to 3 per booking.
- If your trip involves Tokyo Disney Resort, note that it is in Chiba Prefecture and not covered by the Tokyo-wide price. Ask customer service for a quote.
After you submit
Customer service will propose an option and a final quote based on your flight, passengers and vehicle. The instant estimate on the form is for reference; the booking is settled once the quote is confirmed.
Checklist before you book
- Date, time and flight number.
- Number of passengers and bags, and any oversized luggage.
- Hotel name and address.
- Whether you need a child seat, booster seat or extra stops.
- Your preferred driver language.
Book
When you have these ready, submit your request on the booking page. Prices above are for reference; all quotes are subject to confirmation by our customer service team.
FAQ
- What information do I need to book an airport transfer?
- Your name, phone number, email, number of passengers, departure airport, destination or hotel, preferred vehicle, and the date and time. Flight number, luggage count and child seat needs can go in the notes field.
- Do I have to give my flight number?
- We recommend it. The driver waits with a name sign, and the flight number helps customer service check your arrival time. Airport pickups include 90 minutes of free waiting. Flight number and luggage count can go in the notes field.
- Can I choose the driver's language?
- The booking form has a preferred driver language field with Chinese (Mandarin), Cantonese, English, Japanese and Any. Whether a request can be arranged is confirmed by our customer service team.
- Is the estimate on the form the final price?
- No. The estimate on the form is for reference only. All quotes are subject to confirmation by our customer service team.